Bos Verbas Holidays Ltd. Privacy Policy

This privacy policy will explain how Bos Verbas Holidays Ltd. uses and protects the personal data we collect from you when you use our website to make a reservation to stay on our site (campsite or holiday let).

Bos Verbas Holidays Ltd. is committed to ensuring that your privacy is protected. If we ask you to provide personal information by which you can be identified then you can be assured that it will only be used in accordance with this privacy policy.

Topics covered:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• Marketing?
• What are your data protection rights?
• What are cookies?
• What types of cookies do we use?
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Our company collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• In accordance with the Camping and Caravanning Club rules - who grant our license - we also collect information relating to your club membership number and vehicle registration number.

How do we collect your data?

You directly provide our company with most of the data we collect. We collect data and process data when you:

• Fill in a reservation form for a campsite pitch
• Voluntarily complete a customer survey or provide feedback on any our message boards, or via email
• If you book to stay in our Holiday Let, you will have used the Classic Cottages website. Some of the personal data you supply to Classic Cottages is also accessible to us -as the campsite operator and owners – via an account link.

How will we use your data?

Our company collects your data so that we can:

• Process your booking reservation and generate an invoice.
• Provide the camping and caravanning club with your name, club membership number, vehicle registration number and dates you stayed with us.

Our company will not share your data with any other company.

How do we store your data?

Our Company is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect from you.

All booking details for the campsite are stored via our booking partner Anytime Booking, please refer to their privacy policy. If you have booked via a OTA (online travel agent) - data you have supplied will also be subject to their privacy policy and other terms.

Marketing

Our Company will not send you any marketing information, nor do we have any partner companies. We advertise the campsite only through the Camping and Caravanning Club as well as our own website.

The reservation form you fill in when booking a pitch on our campsite does automatically give consent for us to communicate with you via email. Not only to allow us to confirm your reservation; but also to keep in contact with you in the future and keep you informed of any promotions or changes to our campsite facilities that maybe relevant to you. You can always request to opt out of this method of communication at any time by emailing us.

What are your data protection rights?

Our company would like to make you fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request our company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that our Company correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe to be incomplete.
• The right to erasure – You have the right to request that our company erase your personal data, under certain conditions
• The right to restrict processing – You have the right to object to Our company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email, or write to us.

What are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. Our website does not use cookies for functionality or advertising purposes.

Privacy policies of other websites

Our company website located on bosverbas.com or subdomains thereof contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23rd December 2021

How to contact us

If you have any questions about our company’s policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us using any of the following methods:

• Email us at: bosverbas@sky.com
• Call us: 01736 602210
• Or write to us at:
  Bos Verbas,
  Helston Road,
  Germoe,
  TR20 9AA
  

How to contact the appropriate authority

Should you wish to report a complaint, or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office