Bos Verbas
Book NowTerms and Conditions for The Look Out
Definitions
Bos Verbas Holidays Ltd. - The legal company set up and registered at Companies House by the Owners. In these terms and conditions Owners and Bos Verbas Holidays Ltd are used interchangeably
Owner - the owner of the Property (The Look Out) together with fixtures, furniture and effects which may be specified in the inventory.
Customer - the person responsible for booking the holiday accommodation
Booking Confirmation the confirmation of booking provided by email to the Customer when a booking has been accepted and the deposit paid by card payment or BACS (or when the cheque has gone through clearing)
Booking deposit one-third of the rental fees if the booking is submitted more than eight weeks before the first day of the rental period
Guest(s) the people that occupy the Property subject to these conditions and where the Customer is staying in the property for the rental period the term guest is used interchangeably.
Property – The Holiday Cottage - refered to as The Look Out
Rental fees: the total amount due from a customer in respect of a booking of the holiday accommodation.
Rental period – the rental period as specified in the booking confirmation
Force majeure -an unexpected or uncontrollable event that releases Owner and the Customer from this legally binding contract. This includes, but is not limited to, an act of terrorism, further lockdown due to pandemic, act of nature destroying/damaging the Property, death of close family member including guest /owner of Property.
Terms
1. Bookings
1.1 Rentals are for a maximum of four weeks and commence at 4.00pm on the first day of the rental period and end at 10.00am on the last day of the rental period.1.2 Guests will be liable for any cost of whatever nature incurred because of an unauthorised extension of the rental period.
1.3 Guests must be 18 years or older.
1.4 Guests have the right to occupy the Property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988)
1.5 Bos Verbas Holidays Ltd strongly advise our guests to ensure they have adequate holiday cancellation insurance. For your convenience insurance can be talen out via our provider "Booking Protect" during our booking process; but you can of course make your own arrangements. Booking Protect's terms are available here
1.6 Where circumstances beyond our control result in the inability to honour your booking, we will either offer you a full refund, or a selection of alternative dates. The decision will be made at our discretion.
1.7 We are unable to accommodate dogs (including assistance dogs) in The Look Out. If you arrive with a dog, we will ask you to leave. A refund would not be granted in this circumstance.
1.8 Bos Verbas Holidays are in the business of providing holidays for individuals, or couples, or family members of no more than two per property and will not accept bookings from hen or stag parties, or from groups of people under the age of 21 years.
1.9 Customers located outside the United Kingdom shall pay in Pounds Sterling by cheque drawn on a UK bank, or by international electronic transfer. Any charges for payments from overseas will be passed on to the Customer.
1.10 Once payment is made, you will receive a Booking Confirmation email. This will specify the Property being rented, the names of the guest(s), the rental period, the balancing payment and due date.
2. Deposit
2.1 A minimum of a 30% deposit is required, if more than eight weeks before the first day of your rental period.2.2 If you are making a late booking (less than eight weeks before the first day of the rental period) the full rental fee plus any additional charges must be paid at the time of booking.
2.3 The preferred payment method for the deposit is by payment card, electronic bank transfer, or if this is not possible by chequeu, see clause 3.3
2.4 If the Property is available on the requested dates; your booking will only become legally binding and these conditions will be deemed to come into effect, only after we have received payment of the deposit (or full payment for a late booking) and sent you a booking confirmation.
2.5 Until we send you a booking confirmation by email, the booking is provisional, and we reserve the right to refuse a booking. In such cases, the deposit and any rental fees paid by you will be refunded immediately.
3. Final Payment
3.1 As soon as the Booking confirmation is sent, the Customer is responsible for payment of the balance of the rental fees along with any additional charges such as optional extras3.2 Payment of the Rental Fees and additional charges are due eight weeks before the first day of the Rental period (the “Due Date”) Non-payment by the Due Date may be treated as a cancellation.
3.3 If the balance of the rental fees is not paid by the Customer on the Due date, then the Customer will be deemed to have cancelled their booking and Bos Verbas Holidays Ltd shall retain the Booking deposit and any booking fee.
3.4 The booking confirmation will clearly set out the Due Date and a reminder email will be sent to you 2 weeks prior to the Due Date.
3.5 For late Bookings made eight weeks or less before the first day of the Rental Period; the Due Date will no longer apply. Instead, payment in full, including any additional costs for extras, must be made immediately on acceptance of the booking and at least one week prior to the first day of the Rental Period (and if paying by cheque 2 weeks prior to the first day of the Rental Period).
4. Payment Methods
4.1 Preferred method of payment for both the deposit and the final payment is by card payment, electronic bank transfer (BACS payment) or if this is not possible, then a cheque is acceptable. Cheques must be received at least 2 weeks before the Due Date (therefore ten weeks before the rental period start date). Cheques should be made payable to: Bos Verbas Holidays Ltd. Post-dated cheques are not acceptable.4.2 For late bookings made eight weeks or less before the first day of the Rental Period see clause 3.5
5. Changing a Booking
5.1 The rental period may not be changed by the customer within two weeks of the first day of the Rental Period, any other date changes are subject to availability of the Property, as well as approval by the Owners and will incur an administration fee of £25.6. Cancellation
6.1 A booking can only be cancelled prior to the first day of the rental period.6.2 A customer wishing to cancel must contact the owners via email at bosverbas@sky.com, via the website or in writing to:
Bos Verbas
Helston Road
Germoe
Penzance
Cornwall
TR20 9AA
6.3 A cancellation charge is payable depending on the number of days before the first day off the Rental Period and is calculated as follows:
| Number of days before your arrival date | Cancellation charge (as percentage of the total booking cost) |
|---|---|
| 0 - 13 days | 100% |
| 14 - 27 days | 75% |
| 28 - 55 days | 50% |
| 56 days or more | Deposit Only |
7. Customer Obligations
The Customer agrees:
7.1 to report to the Owners any damage, loss, defect or disrepair affecting the Property, or items listed in the inventory no matter who may be responsible, as soon as it comes to the attention of the Customer.7.2 to pay for any losses or damages to the Property caused by a Guest in their party (excluding any damage caused by fair wear and tear and the cost of any damage which may be recoverable under insurance policies) All damage or breakdowns must be reported immediately so issues can be put right for the benefit of current and future guests.
7.3 to take good care of the Property and leave it in a clean and tidy condition at the end of the Rental Period.If the Owners are dissatisfied by the state of the Property upon the Customer’s departure, they reserve the right to refuse any future bookings from that Customer and to charge the Customer a reasonable fee for remedial work to redecorate, or to replace damaged or lost items.
7.4 to permit the Owner, or any agent acting on behalf of the owner, reasonable access to the property at all times without notice and especially if there is any problem that could potentially threaten the safety of the current guest(s)
7.5 not to remove either deliberately or accidentally possessions from the property at the end of the rental period.
7.6 not to sell or transfer as a “gift” the booking to another individual without the prior written consent of the Owners.
7.7 to ensure that only those Guests who are identified on the Booking confirmation occupy the property.
7.8 not to smoke, or use any other vaping device, e- cigarette /aromatic candles or incense.
7.9 to park their car with due care and attention within the designated area adjacent to the Property – unless otherwise instructed by the Owners. We will not accept liability for any damage to vehicle, or theft of contents from vehicle, whilst on our site
7.10 to not use any electrical extension lead outside of the property for the purpose of charging electric vehicle/hybrid vehicle.
7.11 to respect the privacy of all other guests on site by keeping noise to a reasonable level at all times and to observe absolute quiet between 11pm and 7am.
8. Saftey on Site
The customer agrees to follow all safety notices in the Property.
8.1 As the Customer you are responsible for the safety of yourself and any guests. Please carefully follow all safety instructions in The Look Out.8.2 All guest(s) are responsible for securing the Look Out during their stay with us.
8.3 Please familiarise yourself with fire notices, the location of the fire extinguisher/ fire blanket and what to do in the case of a fire.
8.4 The use of candles , chinese lanterns or fireworks is forbidden any where inside or outside the Look Out whilst on our site.
8.5 Guests must always keep within the designated 5mph speed limit whilst driving on site and please do not drive your vehicle between 11pm and 7am.
8.6 Guests must ensure that any personal electrical appliances are in good condition and safe to use and will be held responsible for damage they cause to the property.
9. Liability
9.1 Nothing in these Conditions excludes or limits the liability of the Owners for: Death, or personal injury, caused by the Owners’ negligence or any matter which it would be illegal for the owners to exclude, or attempt to exclude, their liability9.2 If the Owners fail to comply with these Conditions, the Owners are responsible for losses which are a foreseeable result of their breech of these Conditions or their negligence. The Owners are not responsible for Loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the breach.
9.3 The Owners are not liable for business losses. The Owners only let the Property for domestic and private use. If the Customer, or a Guest, uses the property for any commercial or business purpose the Owners will have no liability with respect to any loss of profit, loss of business, or business interruption.
10. Wi-Fi
10.1 The Properties does have free access to Wi-Fi. However, provision is subject to availability and network conditions and Bos Verbas Holidays Ltd make no guarantees that the Customer or Guest will have uninterrupted Wi-Fi for the duration of their stay.11. Bed Linen and towels
11.1 Linen and towels are changed at the end of the rental period and a fresh set can be provided weekly during the Rental period by prior arrangement.11.2 The Customer agrees to strip off the dirty bed linen, place it in the laundry bag together with any towels that need changing and return it to the Owner
11.3 The Customer is responsible for making up the bed with fresh linen if requesting a change on Rental Periods exceeding a week
12. Inventory
12.1 Where an Inventory is provided any discrepancies are to be reported to the Owner within 24hrs of the start of the Rental Period, otherwise the Inventory will be deemed to be correct.13. Arrivals and Departures
13.1 Your accommodation will be available from 4pm to 7pm on the day of your arrival.13.2 Departure is by 10am at the latest on the last day of your Rental Period
13.3 Early arrivals must be notified directly to the Owners but are not guaranteed.
14. Property availability and force majeure
14.1 The Owners will not be liable, or responsible for any failure to perform, any of their obligations as set out in these conditions if caused by a force majeure14.2 If a force majeure takes place that affects the availability of the Property during the Rental Period but before the Customer’s arrival date, the customer will be contacted as soon as reasonably possible, and the Customer may end the contract and all payments will be refunded.
15. Data Protection
Please refer to our seperate privacy policy.16. Complaints
16.1 The Owners of the Property endeavour to provide you with a quality stay that meets all your needs and expectations. However, if you have any concerns, problems, or complaints during your time with us, please contact the Owners directly, or via telephone 01736 602210/ 07933222181.16.2 All Customers agree to allow the Owners a reasonable time to investigate the complaint and then a reasonable time to take any remedial action during or after the Rental Period.
16.3 All Customers have a legal obligation to mitigate their loss.
16.4 If, in the unfortunate event you leave with an unresolved complaint, contact the Owners formally in writing or via email at bosverbas@sky.com
17. Breach of Contract
17.1 If there is a substantial breach of any of these conditions by the Customer or any of the Guests, the Owner reserves the right to re-enter the Property and terminate the contract that exists in relation to the Property and may recover possessions of the property. In serious cases, guests may be asked to leave the site with immediate effect. Refunds will not be granted in this circumstance17.2 The Owners reserve the right to take appropriate action where there has been a serious breach of these Conditions
17.3 If there is a substantial breach of any of these Conditions by the Owners, then the Customer has the right to terminate the contract that exists in relation to the Property and may leave the Property
17.4 Ending the contract by either the Customer or the Owners does not affect that party’s other rights and recourse to legal advice and action.